- All sold items are not refundable.
Replacement & Refund of Damaged Item:
To receive replacement or refund of a damaged item, the buyer must:
Step 1: Report to courier at time of delivery or within 24 hours of receipt.
Step 2: Provide photographic documentation of both the packaging and purchased item so Shopmosscape is able to file insurance claim.
Step 3: Return damaged piece to at 240 Neo Tiew Crescent Singapore 718898. Shopmosscape will bear the shipping cost of this return.